At Ucchal Fashion, we strive to provide our customers with the best shopping experience possible. We understand that there may be instances where you may need to request a refund for your order. Please review our Refund Policy below for more information:
1) Defective or damaged items: If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving your order. We will arrange for a return and provide a refund or replacement, as per your preference.
2) Incorrect items: If you receive an incorrect item, please notify us within 7 days of receiving your order. We will assist you in returning the item and provide a refund or exchange for the correct item.
3) Non-delivery: In the rare event that your order does not arrive within the estimated delivery timeframe, please reach out to us. We will investigate the issue and provide appropriate solutions, which may include a refund.
At Ucchal Fashion, we understand that circumstances may change, and you may need to cancel your order. We have a cancellation policy in place to accommodate such situations. Please review our cancellation policy below:
1) Cancellation Timeframe: You may cancel your order within 24 hours from the time of placing the order. After the 24 hours window has elapsed, we may have already processed and shipped your order, making it difficult to cancel. In such cases, please refer to our Return Policy for options to return or exchange the item(s).
2) How to Request a Cancellation: To cancel your order, please contact our customer support team as soon as possible, providing the necessary details, including your order number and reason for cancellation. Our team will assess the status of your order and confirm if it is still eligible for cancellation.
3) Refund for Cancelled Orders: If your order is successfully cancelled within the specified timeframe, we will provide a full refund using the original payment method used during the order. Please note that it may take a few business days for the refund to reflect in your account, depending on the policies of your bank or payment provider.
4) Exclusions: In some cases, certain items or orders may not be eligible for cancellation due to factors such as personalized or made-to-order items, expedited shipping, or items already shipped or in transit. Please contact our customer support team for further clarification.
We encourage you to review your order details carefully before confirming the order. If you need to cancel your order, please reach out to our customer support team within the specified timeframe. We will do our best to accommodate your request and provide the necessary assistance. Please note that our cancellation policy is subject to change. For the most up-to-date information or if you have any questions regarding our cancellation policy, please contact our customer support team.